I just read Colin Baker’s article about a European OSS support provider named Credativ. The Credativ website claims:

“credativ support covers a large number of open source projects, including:

Debian, Ubuntu, SuSE, Red Hat, Xandros, Mandriva, PostgreSQL, MySQL, Kolab -Groupware, eGroupware, Asterisk, Apache, Squid, Postfix, Exim, sendmail, Cyrus, SpamAssassin, ClamAV, Samba, OpenLDAP, Nagios, DRBD, Keepalived, Amanda, XEN, Gnome and KDE, OpenOffice.org, Firefox and many more.”

They seem to have a very similar business model to OpenLogic. Apparently the news is that Credativ has been successful in Germany for the past two years and is now expanding to the UK.

It would be interesting to know what “successful in Germany” means. Without making any statements about OpenLogic’s business model, it’s difficult to argue that OpenLogic has been “more successful” than pure-play OSS vendors who own/control the code that they support. Owing the code allows these vendors to create special distributions (source or binaries) only for paying customers.

I am of the opinion that a support only business model is not viable in the long term. I could be wrong.

I don’t know much about this company, so if you do, please post your comments.

PS: Matt, links in Colin’s story, like, “supported distributions” point to your CNet blog, but there is no relationship between the link text and the blog post. Likely just linking typos.